Analyzing what the health service readiness gaps in the pool of potentially eligible health facilities and providers for the outpatient scheme are and how the introduction of insurance coverage for outpatient services affects health service delivery is a fundamental aspect of the research project on the SHPI Phase II and the main research activity of the provider panel working group. In specific, the provider panel group assesses the quality of service delivery and its changes following the introduction of the insurance scheme and monitors provider management capacity, health workers behavior, and patients experience and satisfaction.

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